Returns & Refunds Policy

Overview

We want you to love your purchase. Because our products are made to order and some items are time‑specific (event tickets), our returns and refunds policy differs depending on what you purchase. Please read the details below carefully before ordering.

Print‑on‑Demand Products (Physical Merchandise)

Our physical merchandise is printed on demand and fulfilled by Printful. This means each item is custom‑made specifically for your order.

Returns & Exchanges

We do not accept returns or exchanges for change of mind, incorrect size selection, or preference issues.

However, we will replace or refund items if:

• The product arrives damaged
• There is a manufacturing defect
• The wrong item was sent

Reporting an Issue

If there is a problem with your order, please contact us within 14 days of delivery with:

• Your order number
• A clear photo showing the issue

Email us at: admin@bilgolaravecollective.com

Once approved, we will arrange a replacement or refund at no additional cost to you.

Important Notes

• Minor variations in colour or print placement are normal and not considered defects.
• We are unable to offer refunds or replacements for incorrect sizing, so please check size guides carefully before ordering.

Event Tickets

All event ticket sales are final.

No Refunds or Exchanges

• Tickets are non‑refundable
• Tickets cannot be exchanged
• Tickets cannot be transferred unless explicitly stated for a specific event

This includes (but is not limited to):

• Change of mind
• Inability to attend
• Scheduling conflicts
• Weather conditions (unless the event is cancelled)

Event Cancellation

If an event is cancelled by the organiser, ticket holders will be contacted directly with details of refunds or alternatives.